Luno logo
Luno logo

All articles



Tracking shows as delivered, but I don’t have my package. What do I do?

Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mai

Will I have to pay duties on an international order?

International customers are solely responsible for payment of all duties, import taxes, and brokerage fees.These additional fees are not included in the cost of shipping, and we are not able to provide estimates of what this amount may be for a speci

Can you delay shipping my order?

We are not currently able to delay shipping an order.We ship very quickly, so, especially for US-based deliveries, if it will not be possible to be present to receive an order soon after it's placed, we would recommend waiting to place it until it's

Do you offer expedited shipping?

We do not offer expedited shipping at the moment. Please allow 2-3 days for order processing, and 3-5 days for shipping (total of 5-7 business days).

How do I track my order?

As soon as your order has been shipped, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you'll receive a shipping confirmation em

Do you ship to Canada?

We will begin shipping to Canada Spring 2021. Sign up for updates HERE so you're the first to know when we're shipping.

When will my order ship?

Please allow 2-3 days for the processing and fulfillment of your order. Orders placed after 3pm PT on Thursday delivered until the following week. Luno is not responsible for lost or stolen packages. Please submit a claim with UPS if your package was

What areas/countries do you ship to?

Where we ship: United StatesAlaskaAmerican SamoaMicronesiaGuamHawaiiMarshall IslandsNorthern Mariana IslandsPalauPuerto RicoUS Virgin IslandsArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific Coming SoonCanada (Sign up for updates here) ***

I’ve received part of my order – where is the rest of my new gear?

All Luno Air Mattresses ship in their own package. If you ordered any accessories, they will be shipped in a separate package from your Luno Air Mattress. Occasionally one part of the order will be delivered a day or two after the first. If you still