What is your warranty policy?Updated 18 hours ago

3-Year Warranty on all Luno Gear:

All Luno products (including pre-owned gear) are backed by a 3-year warranty against manufacturing defects.

The Included 3-Year Warranty Coverage Includes:

• Manufacturing defects only.
• Original order number.
• Pre-owned gear (please note that the replacement will also be pre-owned).

The 3-Year Warranty does not cover:

• Normal wear and tear.
• Unauthorized modifications or repairs.
• Improper use, misuse, neglect, or maintenance.
• Damage from use outside the product’s intended purpose.

Warranty Process:

1. Submit a warranty application here.
2. If approved, Luno will repair or replace the item at our discretion.
3. You must return all original mattress components (mattress, head support bridges [if applicable], air pump/air roll bag, carrying case) to receive a replacement.
4. Warranty processing can take 2–4 weeks, depending on the season.

Warrantying Gifted Gear:

• We require the original order number to process warranty claims for gifted items.

Shipping:

• Free shipping on warrantied items within the U.S., Canada, Australia, and New Zealand.
• If you accidentally send back a non-Luno item, you're responsible for providing a prepaid return label within 1 week. Otherwise, the item will be disposed of.

Optional Lifetime Warranty Add-Ons

Available only at the time of purchase on Lunolife.com. Lifetime warranties are one-time use only.

Mattress Lifetime Warranty:

• Covers all damage (e.g., punctures, pet damage, accidents).
• Applies for the lifetime of the mattress.
• Replacement provided for any reason, once.

Accessory Lifetime Warranty:

• Covers any damage to a single accessory item.
• Must purchase one warranty per item.

Bundle Lifetime Warranty:

• Covers every item in a bundle.
• Each item can be replaced once, even at different times.

Lifetime Warranty Details

• Must be purchased at checkout.
• Can be applied to pre-owned gear (replacement will also be pre-owned).
• If your product is replaced under the standard 3-year warranty, the Lifetime Warranty transfers to the replacement item. All replacement gear is entitled to the same 3-year manufacturing warranty as originally purchased gear. 
• Lifetime warranties cannot be used more than once, even on the replacement item.
• Lifetime warranty does not cover return shipping on non-warranty returns.
• Lost or stolen items are not covered under lifetime warranty; products must be returned to qualify.

Need to File a Warranty Claim?

Fill out our official warranty application form here to get started. A member of our Customer Success Team will be in touch shortly.