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Shipping & Tracking


Can I edit or cancel my order?

We process orders very quickly to get your gear out to you as soon as possible, which means in most cases, we can't make any changes after an order has been placed. We cannot make any changes after we have sent a shipping confirmation email with a tr

Tracking shows as delivered, but I don’t have my package. What should I do?

Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mai

Can you delay shipping my order?

We are not currently able to delay shipping an order.We ship very quickly, so, especially for US-based deliveries, if it will not be possible to be present to receive an order soon after it's placed, we would recommend waiting to place it until it's

Do you offer expedited shipping?

We offer a 2 business day shipping option on new Luno camping gear for orders shipping within the continental United States. You'll be able to select expedited shipping during checkout.

How do I track my order?

As soon as your order has been shipped, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you'll receive a shipping confirmation em

When will my order ship?

We’re so excited for you to receive your Luno Gear! Orders typically ship same-day or next-day. Once shipped, you can typically expect around 3-7 days for an order to arrive.

I only received part of my order – where is the rest of my gear?

All Luno Air Mattresses ship in their own package. If you ordered any accessories, they will be shipped in a separate package from your Luno Air Mattress. Occasionally one part of the order will be delivered a day or two after the first. If you still

Can I include a gift receipt or gift message with my order?

We do not offer the option to include a gift message with your order.