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Warranty & Returns


What is your warranty policy?

1-Year Warranty on all Luno Gear:All Luno Life products carry a 365-day warranty for defects in product manufacturing. A warranty is granted to the original purchaser with proof of purchase. Luno Life does not warranty products against normal wear an

How long will it take to receive my refund?

We try to issue refunds as quickly as possible! Unless otherwise noted or requested, the refund will go back to the original form of payment.We will notify you via email when your return has been processed and the refund has been issued.Please note t

What is your return policy?

Special Holiday Return Policy: Any orders between November 16, 2021 — December 24, 2021 are eligible to be returned until January 30th, 2021. All orders outside that window are subject to our standard return window of 30 days from delivery.Return Pol

I received a damaged, defective or incorrect item. What do I do?

If you've received an order containing a damaged, defective, or incorrect item, please contact our Support Team at [email protected] as soon as possible with your order number and a photo of the issue — we'll make it right so you can use your Luno

Buy-Back Program

Yes, we have a Mattress Buy-Back Program! Send your mattress back to us and receive up to 25% of your original mattress purchase in Luno store credit. To see if your mattress qualifies for our Buy-Back Program, fill out an application form here! A me