Warranty & Returns

What is your warranty policy?

All Luno products carry a 365-day warranty for defects in product manufacturing. A warranty is granted to the original purchaser with proof of purchase. Luno does not warranty products against normal wear and tear, unauthorized modifications or alter

What is your return & exchange policy?

We’re happy to take your Luno product off your hands if you aren’t in love with it. Items may be returned in their original condition within 30 days of delivery for a refund (not including shipping charges).

I received a damaged, defective or incorrect item. What do I do?

If you've received an order containing a damaged, defective, or incorrect item, please contact our Support Team at [email protected] as soon as possible with your order number and a photo of the issue — we'll make it right so you can use your Luno

Do you offer a Buy-Back Program?

Yes, we have a Mattress Buy-Back Program! Send your mattress back to us and receive a discount code to get 25% off of your next Luno purchase. Please note that lifetime warranties, carbon offsets, pre-owned gear, and ReRoam products are excluded from

I got a new vehicle, can I send my Luno gear back and get gear that fits my new vehicle?

If you purchased our lifetime warranty (and it has not been used yet), then yes! Please email us at [email protected] to learn more about how to trade in your gear for a new size. Please note that car/truck mattresses cannot be upgraded to van mat