All Luno products carry a 365-day warranty for defects in product manufacturing. A warranty is granted to the original purchaser with proof of purchase. Luno does not warranty products against normal wear and tear, unauthorized modifications or alter

1-Year Warranty on all Luno Gear:All Luno products carry a 365-day warranty for defects in product manufacturing. A warranty is granted to the original purchaser with proof of purchase. Luno does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Warrantied products will be replaced or repaired at the discretion of Luno Life.If you believe your product may be replaceable under warranty, please fill out a warranty application for your mattress or accessory:&#xA0;<ul><li style="font-weight: bold;"><a href="https://lunolife.com/pages/mattress-warranty-application">Mattress Warranty Application &#xA0;</a></li><li style="font-weight: bold;"><a href="https://lunolife.com/pages/accessory-warranty-application">Accessory Warranty Application</a></li></ul>For warranty requests on Luno gear that was gifted, we will need the original order number to move forward with our warranty process.&#xA0;Luno will ship the warrantied product back to the customer via ground shipping free of charge for shipments within the United States and Canada. Return shipping and shipment insurance charges for non-warranty related returns are the responsibility of the customer.All original mattress items (mattress topper, base extenders, air pump, and carrying case) must be sent back to Luno in order to receive a replacement mattress.&#xA0;If you purchased from <a href="https://offgridadventureco.com.au/brand/luno/">Off Grid Adventure Co.</a> in Australia, please contact them to move forward with your warranty request.Please note: Processing of warranty claims can take between 2 and 4 weeks depending on the time of year. Optional Add-Ons:Luno Air Mattress Lifetime Warranty: Our Lifetime Product Replacement Warranty is available with the purchase of every Luno Air Mattress on Lunolife.com (beginning February 2021). If you choose to enroll in this extended warranty, your Luno Air Mattress is covered for life. This means we will replace your mattress if you run over it, your dog chews through it, you accidentally drop your open pocket knife onto it, or get a new vehicle that requires a different mattress size.Luno Accessory Lifetime Warranty: Our Luno Accessory Lifetime Warranty is available with the purchase of every Luno Accessory on Lunolife.com (beginning May 2021).This means we will replace your accessory if it is damaged in any way, no matter how it happened. The warranty is only applicable to one accessory item, so please purchase as many warranties as you need.Luno Bundle Lifetime Warranty: Our Luno Bundle Lifetime Warranty is available with the purchase of every Luno Bundle on Lunolife.com (beginning May 2021). This warranty covers every item included in the bundle. We will replace each item in your bundle one time if it is damaged in any way, no matter how it happened. Each item in your bundle can be warrantied and replaced at a separate time if needed.&#xA0; Lifetime Warranty Details:&#xA0;Please note that Lifetime Warranty coverage can only be purchased at the original point of sale and cannot be retroactively applied. The warranty can also be applied to Pre-Owned Luno Gear, but please note that your replacement will also be Pre-Owned Luno Gear. All Lifetime Warranties are only eligible for one use. <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For example, a lifetime warranty purchased with your original order expires as soon as it&#x2019;s used to get a replacement item; lifetime warranties cannot be added to any replacement gear.&#xA0;If you purchase an added-on Mattress, Accessory or Bundle Lifetime Warranty, but experience any issue with your Luno Gear within 1-year as a result of a manufacturing error, we will replace your gear under the included 1-year manufacturing warranty. In this case, your Lifetime Warranty will be transferred to cover your replacement gear.All replacement gear is entitled to the same 365-day manufacturing warranty as originally purchased gear.&#xA0;Your lifetime warranty will not cover return shipping costs for returns that are not warranty-related.&#xA0;Unfortunately, we cannot replace Luno Gear that has been lost or stolen, as the gear must be returned by its original owner in order for the warranty to be honored.Warranty Application:If you believe your product may be replaceable under warranty, please fill out the warranty application <a href="https://lunolife.com/pages/warranty-application">here</a>.

What is your warranty policy?

We’re happy to take your Luno product off your hands if you aren’t in love with it. Items may be returned in their original condition within 30 days of delivery for a refund (not including shipping charges).

What is your return & exchange policy?

If you've received an order containing a damaged, defective, or incorrect item, please contact our Support Team at support@lunolife.com as soon as possible with your order number and a photo of the issue — we'll make it right so you can use your Luno

If you&apos;ve received an order containing a damaged, defective, or incorrect item, please contact our Support Team at support@lunolife.com as soon as possible with your order number and a photo of the issue &#x2014; we&apos;ll make it right so you can use your Luno Gear as soon as possible!

I received a damaged, defective or incorrect item. What do I do?

Yes, we have a Mattress Buy-Back Program! Send your mattress back to us and receive up to 25% of your original mattress purchase in Luno store credit. To see if your mattress qualifies for our Buy-Back Program, fill out an application form here! A me

<h2 dir="ltr" id="isPasted" style="line-height:1.7999999999999998;margin-top:0pt;margin-bottom:0pt;">Do you have a Buy-Back Program?</h2>Yes, we have a Mattress Buy-Back Program! Send your mattress back to us and receive up to 25% of your original mattress purchase in Luno store credit.&#xA0;To see if your mattress qualifies for our Buy-Back Program, fill out an application form <a href="https://lunolife.com/pages/buy-back-program" style="text-decoration:none;">here</a>! A member of our Customer Success team will get back to you within 2 weeks with next steps.&#xA0; <h2 dir="ltr" id="how-it-works">How it works:</h2><ol><li>Fill out our Buy-Back Program application <a href="https://lunolife.com/pages/buy-back-program">here</a></li><li>Send your mattress back to us by mail (we will provide a pre-paid label)</li><li>Receive 25% of the original mattress purchase in the form of store credit,&#xA0;minus $10 shipping fee.&#xA0;</li></ol> <h2 dir="ltr" id="what-gear-is-accepted-for-your-buy-back-program">What gear is accepted for your Buy-Back Program?</h2>We accept mattresses in new or like-new condition to our Buy-Back Program!Accessories, pre-owned mattresses and Luno Air Mattress 1.0s are not eligible for our Buy-Back Program. <h2 dir="ltr" id="what-condition-does-my-gear-need-to-be-in-to-be-accepted-for-your-buy-back-program">What condition does my gear need to be in to be accepted for your Buy-Back program?</h2>All mattresses sent back to us as a part of our Buy-Back Program must be in like-new condition.&#xA0;All mattress components must be present and in good condition in order to be eligible for Buy-Back Program. This includes mattress, base extenders (if applicable), pump, and carrying case.&#xA0; <h2 dir="ltr" style="line-height:1.7999999999999998;margin-top:0pt;margin-bottom:0pt;" id="what-happens-to-the-mattress-when-i-send-it-back">What happens to the mattress when I send it back?</h2>When you send your mattress back to us as a part of our Buy-Back Program, it either gets resold as pre-owned gear OR gets repurposed into new gear as a part of <a href="https://lunolife.com/pages/upcycled-gear">ReRoam</a>, our upcycling program! <h2 dir="ltr" id="if-my-mattress-isnt-accepted-will-you-send-it-back-to-me">If my mattress isn&#x2019;t accepted, will you send it back to me?</h2>If your mattress is received and it&#x2019;s not in like-new condition, Luno will not send your mattress back to you and you will not receive store credit.&#xA0; Our Buy-Back Program is currently limited to the Lower 48 United States. Orders to/from Hawaii, Alaska, Australia, and Canada are not eligible.&#xA0; If you have any additional questions about our Buy-Back Program, feel free to shoot us an email at support@lunolife.com!&#xA0;

Do you offer a Buy-Back Program?

If you purchased our lifetime warranty (and it has not been used yet), then yes! Please email us at support@lunolife.com to learn more about how to trade in your gear for a new size. Please note that car/truck mattresses cannot be upgraded to van mat

If you purchased our lifetime warranty (and it has not been used yet), then yes! Please email us at <a href="mailto:support@lunolife.com">support@lunolife.com</a> to learn more about how to trade in your gear for a new size. Please note that car/truck mattresses cannot be upgraded to van mattresses.&#xA0; If you did not purchase our lifetime warranty, fear not! Feel free to contact <a href="mailto:support@lunolife.com">support@lunolife.com</a> to learn more about our Buy-Back Program! You can send your current mattress back to us and receive up to 25% of your original mattress purchase in Luno store credit. This program is currently limited to the Lower 48 United States. Orders to/from Hawaii, Alaska, Australia, and Canada are not eligible.

I got a new vehicle, can I send my Luno gear back and get gear that fits my new vehicle?

Have a question or need some help? Contact us via email. Someone from our team will follow up within 48 hours.

Warranty & Returns

What is your warranty policy?

What is your return & exchange policy?

I received a damaged, defective or incorrect item. What do I do?

Do you offer a Buy-Back Program?

I got a new vehicle, can I send my Luno gear back and get gear that fits my new vehicle?