Do you offer a Buy-Back Program?

Do you have a Buy-Back Program?

Yes, we have a Mattress Buy-Back Program! Send your mattress back to us and receive a discount code to get 25% off of your next Luno purchase.

Please note that lifetime warranties, carbon offsets, pre-owned gear, and ReRoam products are excluded from the discount.

To see if your mattress qualifies for our Buy-Back Program, fill out an application form here! A member of our Customer Success team will get back to you within 2 weeks with next steps.

How it works:

Fill out our Buy-Back Program application here
Send your mattress back to us by mail (we will provide a pre-paid label)
Receive a 25% off discount code

What gear is accepted for your Buy-Back Program?

We accept mattresses in new or like-new condition to our Buy-Back Program!

Accessories, pre-owned mattresses and Luno Air Mattress 1.0s are not eligible for our Buy-Back Program.

What condition does my gear need to be in to be accepted for your Buy-Back program?

All mattresses sent back to us as a part of our Buy-Back Program must be in like-new condition.

All mattress components must be present and in good condition in order to be eligible for Buy-Back Program. This includes mattress, base extenders (if applicable), pump, and carrying case.

What happens to the mattress when I send it back?

When you send your mattress back to us as a part of our Buy-Back Program, it either gets resold as pre-owned gear OR gets repurposed into new gear as a part of ReRoam, our upcycling program!

If my mattress isn’t accepted, will you send it back to me?

If your mattress is received and it’s not in like-new condition, Luno will not send your mattress back to you and you will not receive store credit.

Our Buy-Back Program is currently limited to the Lower 48 United States. Orders to/from Hawaii, Alaska, Australia, and Canada are not eligible.

If you have any additional questions about our Buy-Back Program, feel free to shoot us an email at [email protected]!