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Do you offer a Buy-Back Program?Updated 3 months ago

Do you have a Buy-Back Program?

Yes, we have a Mattress Buy-Back Program! Send your mattress back to us and receive up to 25% of your original mattress purchase in Luno store credit. 

To see if your mattress qualifies for our Buy-Back Program, fill out an application form here! A member of our Customer Success team will get back to you within 2 weeks with next steps. 

How it works:

  1. Fill out our Buy-Back Program application here
  2. Send your mattress back to us by mail (we will provide a pre-paid label)
  3. Receive 25% of the original mattress purchase in the form of store credit, minus $10 shipping fee. 

What gear is accepted for your Buy-Back Program?

We accept mattresses in new or like-new condition to our Buy-Back Program!

Accessories, pre-owned mattresses and Luno Air Mattress 1.0s are not eligible for our Buy-Back Program.

What condition does my gear need to be in to be accepted for your Buy-Back program?

All mattresses sent back to us as a part of our Buy-Back Program must be in like-new condition. 

All mattress components must be present and in good condition in order to be eligible for Buy-Back Program. This includes mattress, base extenders (if applicable), pump, and carrying case. 

What happens to the mattress when I send it back?

When you send your mattress back to us as a part of our Buy-Back Program, it either gets resold as pre-owned gear OR gets repurposed into new gear as a part of ReRoam, our upcycling program!

If my mattress isn’t accepted, will you send it back to me?

If your mattress is received and it’s not in like-new condition, Luno will not send your mattress back to you and you will not receive store credit. 

Our Buy-Back Program is currently limited to the Lower 48 United States. Orders to/from Hawaii, Alaska, Australia, and Canada are not eligible. 

If you have any additional questions about our Buy-Back Program, feel free to shoot us an email at [email protected]

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