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Rental Policies & FeesUpdated 9 months ago

Do I have to sign a liability waiver and rental agreement to rent Luno gear?

Yes, you will complete this at the checkout of your reservation. Feel free to view it here.

Cancellation Policy

Cancellations must be made 24 hours in advance in order to receive a full refund. Just email [email protected] and they’ll take care of you!

What is your pet policy?

We love pets here at Luno! Our mattresses were even designed to be durable and stain resistant with our furry friends in mind. However, we want to be respectful of those with pet allergies. Our pet policy is that you must use one of our fitted sheets on your mattress if you plan to bring your pet on the road with you. We’ll even provide you one free of charge! Just let our retail staff know at pickup. 

Sanitation Policy

In order to make sure our Luno’s meet the highest standards of hygiene possible, all Luno SUV and Van mattresses come with a FREE fitted sheet which are washed and sanitized after every use. Additionally, our retail staff carefully sanitize every Luno mattress before it’s available for the next customer. This way, you can be sure that every mattress you're sleeping on is fresh and clean! 

Cleaning Fees

We ask that all of our gear be returned in its original and clean condition. This means no mud stains, dog hair, or drool from a great night's rest ;) We understand that messes happen from time to time! We just kindly ask that you clean them up before dropping your gear off. If your gear is returned in an excessively dirty condition, we will charge a cleaning fee of $25.

Early Returns

You are welcome to return your gear earlier than the final date on your reservation. However, you will unfortunately still be charged for those last days that you aren’t using your Luno. We encourage you to enjoy some backroad adventure for a little while longer!

Late Fees

Returns must be made by 2pm on the last day of your reservation period. If they are not returned by this time, you will be charged a one-time late fee of $50, on top of the daily rate for each night the gear is late.

Damage Fees

The customer is responsible for your rented Luno gear during their rental period. If gear is damaged beyond normal wear and tear and is beyond repair, the customer will be charged the full retail price, minus the rental fee. 

Lost Equipment

Any items not returned will result in a charge up to the full retail value of the missing items, minus any holding fees/reservation costs already paid. 

We’ve tried to answer some of the questions we get the most. If you still can’t find the answer you’re looking for, please email us at [email protected]

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